About Us
What Makes Mates Different?
Mates Services: “We Care, We Connect” : Empowering Individuals through Quality NDIS Support
Mates Home and Community Care is committed to providing high-quality, compassionate support to individuals with disabilities. Our organization is built on the belief that every person deserves the opportunity to lead an independent and fulfilling life. As a registered NDIS provider based in Melbourne, we offer a range of personalized services that empower our participants to reach their goals and live with confidence.
Our Mission and Vision
Mission: To create an inclusive community where individuals with disabilities can thrive, supported by high-quality care that respects their dignity, individuality, and personal aspirations.
Vision: We envision a world where every person, regardless of disability, can achieve their full potential, engage actively in their community, and enjoy a fulfilling quality of life.
Our Core Values
Our approach to care is guided by five key values:
Respect
Treating every individual with dignity, honouring their choices, and valuing their perspectives.
Empathy
Prioritizing compassionate, person-centred care tailored to each participant’s unique needs.
Excellence
Committing to the highest standards of service with continuous improvement.
Empowerment
Guiding participants to take control of their lives by providing the tools and support needed for informed choices.
Integrity
Upholding transparency, trust, and accountability in all our relationships.
Mates Reviews
Mates has been a life saver for me. They connected me with the perfect support providers and made the whole process seamless.
The team at Mates is incredibly knowledgeable and supportive, they guided me through beginning to implementation.
I can’t thank Mates enough for their support. They truly care about finding the right support.
Thank you Team 🙂
I am so grateful for the support Mates has provided to me. They have made a real difference in my daily life, thanks to the amazing team.
Mates goes above and beyond to ensure their clients receive the best support possible, I highly recommend them for their services.
They helped us to ease our daughter’s plan implementation & reassessment, and gave great support.
Our Impact
Personalized Services Tailored to Individual Needs
At Mates, we understand that no two journeys are alike. That’s why we collaborate closely with participants to design customized support plans that reflect their aspirations.
