FAQs

Frequently Asked Questions

What services does Mates Services offer?

Mates Services provides two primary services:

  • Support Coordination: Assisting individuals in navigating the National Disability Insurance Scheme (NDIS) by developing personalized support plans and connecting clients with service providers.
  • Psychosocial Recovery Coaching: Offering specialized coaching to enhance emotional well-being, resilience, and self-confidence.

How does Support Coordination benefit individuals with disabilities?

We can be your partner in navigating the NDIS system. We can:

  • Help you understand your NDIS plan and funding categories.
  • Connect you with qualified NDIS providers who specialize in your specific needs.
  • Explore community resources and support programs outside the NDIS system.
  • Help you find the right support mix to achieve your goals, whether it’s increasing independence, building social connections, or exploring new opportunities.
  • Advocate for you and ensure your voice is heard within the NDIS system.

Who is eligible for NDIS support coordination?

If your NDIS plan includes funding for “support coordination,” then you’re eligible! This funding is often available to participants with more complex needs or who may benefit from extra support navigating the system and building their support network.

Does having a support coordinator cost me anything?

Nope! The cost of support coordination is usually covered by your NDIS funding if your plan includes it.

Does Mates offer ongoing support beyond initial service implementation?

Yes, Mates provides ongoing support and reviews to ensure that our clients’ needs are continually met and that they are making progress towards their goals.

How does Mates ensure personalized support for each client?

We believe in a personalized approach tailored to each individual’s unique needs, goals, and preferences. Our team works closely with clients to understand their aspirations and craft customized support plans accordingly.

How can a support coordinator / recovery coach help me?

We can be your partner in navigating the NDIS system. We can:

  • Help you understand your NDIS plan and funding categories.
  • Connect you with qualified NDIS providers who specialize in your specific needs.
  • Explore community resources and support programs outside the NDIS system.
  • Help you find the right support mix to achieve your goals, whether it’s increasing independence, building social connections, or exploring new opportunities.
  • Advocate for you and ensure your voice is heard within the NDIS system.

What is Psychosocial Recovery Coaching, and who can benefit from it?

Psychosocial Recovery Coaching focuses on improving emotional resilience, coping skills, and overall psychosocial well-being. It is beneficial for individuals with disabilities facing mental health challenges or seeking personal development.

What are the benefits of psychosocial recovery coaching in addition to support coordination?

Psychosocial recovery coaching complements support coordination by focusing on emotional well-being and personal development. It empowers individuals to build resilience, manage challenges, and lead fulfilling lives.

How can I get started with Mates Services?

Think of us as your NDIS matchmaker! We help you connect with the best providers, community resources, and other helpful services that fit your unique needs and goals. We’re like your personal team captains, helping you build a support network that empowers you to live your life to the fullest.