Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Thank you for choosing MATES (“us”, “we”, or “our”) for your National Disability Support needs. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information:

a. Information You Provide: We may collect personal information from you when you use our website or services, such as your name, contact details, date of birth, disability-related information, and other relevant details necessary for building your National Disability Support plan.

b. Automatically Collected Information: We may also collect certain information automatically when you use our website, including your IP address, browser type, device information, and usage data through cookies and similar technologies.

2. Use of Personal Information:

a. Service Provision: We use the personal information we collect to provide you with our services, including building and managing your National Disability Support plan.

b. Communication: We may use your contact information to communicate with you about your account, updates to our services, and important information related to your National Disability Support.

c. Improvement of Services: We may analyze usage data to improve the functionality, performance, and user experience of MATES.

3. Disclosure of Personal Information:

a. Third-Party Service Providers: We may disclose your personal information to third-party service providers who assist us in providing our services, such as IT service providers, payment processors, and customer support providers.

b. Legal Obligations: We may disclose your information when required by law, court order, or government regulation, or if we believe that disclosure is necessary to protect our rights, property, or safety, or that of others.

4. Data Security:

a. Security Measures: We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We implement security measures such as encryption, access controls, and regular security assessments to safeguard your data.

b. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we securely destroy or de-identify your information.

5. Your Rights and Choices:

a. Access and Correction: You have the right to request access to and correction of your personal information held by us. If you would like to access or correct your information, please contact us using the details provided below.

b. Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in such communications or by contacting us directly.

6. Cross-Border Disclosure:

We may disclose personal information to overseas recipients for the purposes outlined in this Privacy Policy. However, we will take reasonable steps to ensure that any overseas recipient handles your information in a manner consistent with Australian privacy laws.

8. Contact Us:

If you have any questions, concerns, or complaints regarding our Privacy Policy or our data practices, or if you would like to exercise your rights regarding your personal information, please contact us at 0370373179 or info@matessupport.com.au

7. Changes to this Privacy Policy:

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for updates.

By using MATES, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.